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Shipping & Returns

Shipping

  • All orders are dispatched from our Adelaide warehouse.
  • Orders are dispatched within 48 hours during our usual trading days (Monday to Friday).
  • Shipping times are based on the day of despatch, not the purchase date.
  • If you place an order during the weekend, it will be dispatched on Monday.
  • For detailed delivery times please visit the AusPost website and enter our postcode of 5031 followed by your postcode.

Returns

Happenstance Distillery will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product does not match the sample or our description.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you would like more information on your rights under Australian Consumer Law please refer to the guide available on the ACCC website.

Happenstance Distillery reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Refunds will be issued using the original payment method.

Contact Us

If you have any questions on how to return your item to us, contact us at cheers@happenstancedistillery.com.au

Terms and Conditions

If you would like to read our privacy policy click here.